Terms and Conditions

Terms and Conditions

Effective Date: June 13, 2025

Last Updated: June 13, 2025

These Terms and Conditions (“Terms”) govern your use of the LeadCallr platform and services, operated by Agent Growth Hub Inc. (“Provider”, “we”, “us”), located at 10 Park Lawn Rd, Toronto, ON M8V 0H9, Canada.

By accessing or using our services, you agree to be bound by these Terms.

1. Services Overview

LeadCallr provides AI-powered voice agent services, including outbound and inbound calls, voice agent setup, demo scheduling, and CRM integration tools for businesses.

2. User Accounts & Access

We create and manage all platform accounts for clients.

Clients are responsible for maintaining the confidentiality of their access credentials.

You may not share access with any third party without our written consent.

3. Permitted Use

By using our services, you agree to:

- Use the platform only for lawful business purposes.

- Not upload or transmit any spam, abusive, fraudulent, or illegal content.

- Not impersonate real individuals or misuse AI voice agents for deceptive practices.

- Not resell or redistribute LeadCallr services.

- You are solely responsible for ensuring that the contacts you call are not on any national or provincial Do Not Call (DNC) list. LeadCallr assumes no responsibility for compliance with DNC regulations.

- You must comply with all applicable anti-spam laws, including Canada’s Anti-Spam Legislation (CASL). By using our Services, you confirm that you have obtained appropriate consent to contact leads via voice, text, or email.

We reserve the right to suspend or terminate any account found in violation of these rules.

4. Client Data & Uploads

Clients may upload lead lists, call scripts, and other assets. You retain full ownership of:

- Your lead and customer data

- Any scripts, prompts, or content you upload

You grant us a license to process and use that data solely to deliver our services.

Client is responsible for exporting and backing up any call data or CRM records generated via the LeadCallr platform. We retain operational data only as necessary to deliver the services and may delete inactive account data after 30 days.

5. Intellectual Property

All software, tools, workflows, automations, voice agents, and technology developed or provided by LeadCallr remain the exclusive property of Agent Growth Hub Inc.

You may not copy, modify, reverse-engineer, or reuse any part of the platform without permission.

6. Fees & Billing

6.1 Setup & Subscription

- A non-refundable one-time setup fee is required upon onboarding.

- A monthly recurring subscription fee includes a set number of call minutes.

- Overage minutes are billed at a per-minute rate.

6.2 Payment Terms

- Fees are billed monthly in advance and due on the invoice date.

- A $20 late fee will apply for each missed or late payment.

- Failure to pay may result in suspension of services.

6.3 Refund Policy

- All fees, including the one-time setup fee and monthly subscription fees, are non-refundable.

- You may cancel your subscription at any time. Access will continue through the end of the current billing period.

7. Service Availability

While we strive for high uptime, we do not guarantee uninterrupted access. The platform may be temporarily unavailable due to maintenance, third-party outages, or technical issues.

We are not liable for any loss caused by temporary disruptions in service.

8. Disclaimers

- Services are provided “as-is” and “as available.”

- We make no guarantee of outcomes, conversions, or results.

- AI voice agents may generate incorrect, repetitive, or unexpected responses.

- Use of the service is at your own risk.

- By using the LeadCallr service, you acknowledge and accept full responsibility and risk for any regulatory consequences, customer complaints, or legal actions resulting from your outbound or inbound communications.

- LeadCallr is a tool only. You assume all legal risk and liability for how it is used in your business.

- If any current or future law, regulation, or government policy restricts or prohibits the use of AI voice agents, LeadCallr shall not be held responsible for resulting service interruptions. No refunds or credits will be issued for services delivered prior to such legal changes.

- Nothing in this Agreement or in the use of LeadCallr’s platform constitutes legal advice. You are solely responsible for obtaining your own legal counsel regarding compliance with applicable laws and regulations.

9. Limitation of Liability

To the maximum extent permitted by law:

- We shall not be liable for any indirect, incidental, or consequential damages.

- Our total liability shall be limited to the amount paid by the client in the past 30 days of service.

10. Termination

We reserve the right to suspend or terminate access to our services at any time if:

- You violate these Terms

- You fail to pay as agreed

- Your use of the service poses risk to others or our platform

You may cancel your subscription at any time by written notice.

11. Indemnification

You agree to indemnify, defend, and hold harmless LeadCallr (Agent Growth Hub Inc.) and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from:

- Your misuse of the Services

- Your violation of any law or regulation

- Your breach of these Terms

- Any third-party claims relating to telemarketing, data privacy, or improper use of AI voice agents

- Your failure to comply with DNC list requirements, CASL, or other applicable communication laws or consent practices.

12. Third-Party Services

LeadCallr relies on third-party platforms, APIs, and services to deliver its functionality. We make no warranties about their availability or uptime. You acknowledge that disruptions caused by third-party tools are outside our control, and we shall not be held liable for any resulting interruptions in service.

13. AI Functionality

You acknowledge that LeadCallr’s services are powered by AI voice agents and may not always interpret or respond as a human would. AI outputs are generated autonomously and without human oversight. You are solely responsible for reviewing and approving AI voice prompts and call flows.

14. Beta Features

Some features of the platform may be provided in beta or experimental form. These features are provided “as-is” and may change or be removed at any time. We are not responsible for any bugs, errors, or failures resulting from use of beta functionality.

15. Export Compliance

You agree not to use the Services in any jurisdiction where such use would violate applicable export control laws, data localization rules, or telecommunication restrictions.

16. Force Majeure

LeadCallr shall not be held liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to internet outages, system failures, labor strikes, third-party service disruptions, natural disasters, pandemics, or government actions.

17. Entire Agreement

These Terms, along with any additional agreements you sign with LeadCallr (including the Voice AI Services Agreement), constitute the entire agreement between you and us concerning the Services, superseding any prior agreements or communications.

18. Privacy

Your use of the Services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your data.

19. Governing Law

These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles.

20. Dispute Resolution

Any questions or disputes must be submitted in writing to:

Email: info@leadcallr.com

Mail: LeadCallr (Agent Growth Hub Inc.)

10 Park Lawn Rd, Toronto, ON M8V 0H9

21. Changes to Terms

We reserve the right to modify these Terms at any time. Updates will be posted on this page with an updated “Effective Date.” Continued use of the Services constitutes acceptance of the revised Terms.

22. Contact

For any questions about these Terms, contact us at info@leadcallr.com.